Direct Pay/PrePaid Service
AmTel’s call center is tailored to the inmate telecom market for
the purpose of managing pre-paid calling services such as Pre-Paid collect
calls, credit card calls, and inmate voice-mail.
Corrections Experience
All of our operators are trained specifically to handle calls from inmates,
friends, and families. In addition, our representatives are thoroughly
trained on all inmate telephone systems to better research call records
and troubleshoot.
InTouch Inmate Assistance Hotline
This service, unique to the industry, allows inmates to call directly
into our call center to report calling problems and equipment failures.
This service will virtually eliminate complaints from the inmates to the
facility staff.
Increased Revenues
Perhaps the most important aspect of this service is increased revenue.
Inmates unable to complete calls are able to receive assistance from our
operators to reach their called parties. Facilities utilizing the In-Touch
service have shown revenue increases of as much as 20%.
Hours of Operation Our call center is open 24/7/364 from 8AM to 2AM Eastern
time. Bi-lingual operators serve on every shift.