Glossary of Terms

*3 Block physically pressing the star and number three on the touch tone to block future calls
Bad Debt an invoice unpaid after numerous attempts to collect
Billable Phone Number Acceptable number for billing
CLEC (Competitive Local Exchange Carriers) Local Phone Carrier unbillable company has no contract to invoice calls for our billing company
Good Past Due call direct billed from ATN that remains unpaid. Terms: Net 15 days
LEC Bad Debt collect calls that were rejected from local phone carrier and never paid
Previous Refusal more than three calls were made to phone and not accepted (hung up, answering machine picked up, or 5 was pressed to refuse call) causing the line to be blocked.
Refusal calls made from facility were not accepted
Unbillable Phone Number Unacceptable number for billing. Unacceptable causes: CLEC, bad debt, owner blocks, etc.

Validate determines billable status of a number
Velocity Block Exceeds daily toll limit allowed